For Mac device, please quit the program first, then go to the Applications folder and move the Cisdem program to Trash.Ģ. How to remove Cisdem program from my computer?ġ. The license for Mac version cannot activate the Windows version and vice versa. No, the license for Mac does not work with the Windows version. I purchased a license for Mac, does it work with the Windows version as well? You can contact our support team to release the license code by dropping an email at when Yes, the license is still available when you change a new computer. Is the license still available when I get a new computer? What should I do? Notes: Since the license code is letter-sensitive, please COPY and PASTE the code. Run the program, click the key icon at the right upper corner, copy and paste your license code into the program for activation. You can download the installation package from anywhere you like: Product page, User guide page or confirmation email.įor Mac: Find the dmg file you downloaded, double click it, drag and drop the program icon into Applications folderįor Windows: Find the exe file you downloaded, double click to install the program You can click checkout with Verifone, select Credit Cards as the payment option, and then enter your card In this case, please contact Cisdem support team at want to pay with a Credit Card, how to do it? Sometimes the email may not be able to be arrived because of the email spam settings, email typo, Internet problem, etc. Typically Cisdem will automatically send you a confirmation email within an hour of your order is being complete. I haven't received the confirmation email after the payment? With an One-Time Purchase, you will get lifetime access to the programs you purchased the license for, including updates. You can cancel the automatic renewal at any time. With an One-Year Subscription, you pay a yearly fee to use the features of programs for a year. What is difference between One-Year Subscription and One-Time Purchase? Under my products, click on Stop automatic license renewal.Ĭisdem provides free updates for the programs you've purchased during the valid license period. Log in your PayPal account and go to “Account Settings” at the top of the page, click Money, Banks and Cards > Manage Automatic Payments > Select Cisdem and click Cancel.Ĭlick this link and use the email you used to place the order to log in to your Verifone account. How to cancel the auto renew subscription? Please note that we can only accept refund claims for products purchased via our online store - purchases madeįrom the Mac App Store and other stores are subject to those stores' refund policies. We note on the purchase page and confirmation email that the subscription renews automatically, and the auto renew can be canceled anytime before deduction time. A refund request for the renewal order with the personal reasons like "I don't know it was renewaled" or "I forgot to cancel it". Such as those that occur during special sales events.Ĩ. We will not refund the difference between the price you were charged and the limited-time price reduction, Customer refuses to provide detailed description regarding to the technical problem of products, or refuses toīe cooperate to try the solution provided by Cisdem Support.ħ. Changed your mind after placing an order.Ħ. Requests feature not being described on our official website's product page.ĥ. Inability to use the software due to an operator error.Ĥ. Inability to operate the software in your computing environment.ģ. Software purchased for the wrong platform.Ģ. Cisdem reserves the right to disable any product licenseĬisdem may decline refund claims in the following cases:ġ. Which you no longer possess a valid, purchased license. Upon receiving a refund you shall cease all use and destroy all copies, full or partial of the Software for Software prior to making your purchase to ensure that it meets your requirements.Ĭisdem provides 30 days money back guarentee, if there is a technical issue with the program you purchased andĬisdem is not able to resolve it, please contact Cisdem Support Team within 30 Days of your purchase to receive a refund. Software developed by Cisdem is available on a try-before-you-buy basis, there are free trial versions you canĭownload to ensure that you can fully experience it prior to making your purchase.
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